Dear Patient,

We are grateful that you have chosen to trust us with your glaucoma eye care, and we take that responsibility very seriously. Our goal is to provide you the best experience possible.

Your first encounter at our office will include a comprehensive evaluation by your doctor. This visit will take approximately 2 hours. Please note that this visit is to thoroughly examine your eyes and perform the necessary testing for Glaucoma treatment. In addition to an examination, you will have a detailed discussion with your doctor to discuss the necessary treatment plan and future appointment expectations. We encourage family members to participate in this dialog since there is a great deal of important information to collect and convey. Due to COVID-19, family members will be limited to one person to join you physically in the office, but we are happy to call them at the time of your visit so they may be involved in the dialog and planning.

 Please make every effort to keep your appointed date and time. Our team reserves an extended amount of time for your specific visit. If for any reason you are unable to keep this appointment, please notify us at least 48 hours in advance so that another patient can access the care they need. There is frequently a 4-6 month waiting list for these special appointments. Because of this and because others are actively losing their vision waiting to be seen by Dr. Shaw and Dr. Mo, patients who fail to show up for this appointment, except in extenuating circumstances, will not be allowed to re-schedule. By canceling or rescheduling your appointment, you understand the risk you take by waiting for our next available appointment. If Glaucoma is left untreated, there can be irreversible damage to the eye which is why we take your care very seriously.

We look forward to meeting you and serving you. Thank you again for your trust.

Sincerely,

The Eye Doctors of Lancaster family